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2007/08/13 21:15
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Johan van der Lingen
Joined: 2007/08/13
Messages: 18
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Hello!
I am using Visual Architect Modeler Edition and I tried to run the updater (BPVA Update 2.0) for the first time.
It first said my updater was out of date. It downloaded a few kb and then suddenly stopped (no freeze or crash, just doing nothing). After a few retries I let it run in the background and after about two or three minutes it suddenly restarted downloading.
After this I checked for updates and it gave me a whole list of files to download. I clicked next and again the updater halted after a few kb. After about 10-20 minutes it displays:
BPVA Update was not able to download the following update file(s). Please try update the software with other update server.
bin/vp_windows/CW.exe |
I tried the other update server, with the same result. Also, excluding the file named above, did not lead to a positive result.
Could you give me any clue why the program won't update?
Friendly regards, Johan
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2007/08/14 09:07
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Jick
Joined: 2005/04/29
Messages: 2880
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Hello Johan van der Lingen,
Thank you for your post. We'll investigate the problem. Could you send me %BP-VA-Installation-DIR%/bin/vp.log and %BP-VA-Installation-DIR%/bin/vpupdate.log for identifying the problem? Thank you.
On another note, if you're our customer and your maintenance is still valid, please consider advancing to BP-VA 2.1. You can download version 2.1 from your customer account
Best regards,
Jick
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Visual Paradigm International Ltd.
http://www.visual-paradigm.com
Build Quality Applications Faster, Better and Cheaper |
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2007/08/14 15:09
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Johan van der Lingen
Joined: 2007/08/13
Messages: 18
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Thanks for your answer, Jick.
I sent you the logs by private message.
I wasn't aware that version 2.1 existed, but now I have it installed. The updater reports that there are no updates at this time, but if I experience the same time-out problem in the future with version 2.1, I will post again.
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2007/08/16 08:26
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Jick
Joined: 2005/04/29
Messages: 2880
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Thanks, Johan van der Lingen.
If you experience the same problem again, feel free to let me know.
Best regards,
Jick
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Visual Paradigm International Ltd.
http://www.visual-paradigm.com
Build Quality Applications Faster, Better and Cheaper |
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2007/08/17 20:03
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Johan van der Lingen
Joined: 2007/08/13
Messages: 18
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Hi Jick,
I am now using BPVA Update 2.1 and I'm having the same problem.
I will send you the vp.log and vpupdate.log by email.
best regards,
Johan
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2007/08/18 09:39
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Jick
Joined: 2005/04/29
Messages: 2880
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Hi Johan, I have received your Email. We will look into the problem as soon as possible. Thank you.
Have a nice weekend!
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Visual Paradigm International Ltd.
http://www.visual-paradigm.com
Build Quality Applications Faster, Better and Cheaper |
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