After commiting changes the model is empty


Today we experienced unpleasanat behavior of TS (the newest version). After commiting changes the User Interfece diagram were empty and other diagrams presented symbols without any content. Having looked at the model Tab, I saw no elements in the model. What could be the reason for that ?

We’re using the newest versions of Agilian, the size of the model is about 15 MB.

Any help would be appreciated.

Best regards, Artur

Hi Artur,

Thanks for your post and we are sorry for the problem. I’ve forwarded this issue to our online ticket system ( for a faster response time. We will reply you shortly and you should receive an E-mail sent by our support team staff very soon. You can respond by logging into our ticket system or by replying that E-mail. If you do not receive one, it is possible that the security settings of your E-mail program are preventing our E-mail from being delivered to you. Please find it from the junk or trash folders.

Best regards,
Lilian Wong