BPVA Update 2.0 times out

General Questions/Discussions
1

Hello!

I am using Visual Architect Modeler Edition and I tried to run the updater (BPVA Update 2.0) for the first time.
It first said my updater was out of date. It downloaded a few kb and then suddenly stopped (no freeze or crash, just doing nothing). After a few retries I let it run in the background and after about two or three minutes it suddenly restarted downloading.

After this I checked for updates and it gave me a whole list of files to download. I clicked next and again the updater halted after a few kb. After about 10-20 minutes it displays:

BPVA Update was not able to download the following update file(s). Please try update the software with other update server.
bin/vp_windows/CW.exe

I tried the other update server, with the same result. Also, excluding the file named above, did not lead to a positive result.

Could you give me any clue why the program won’t update?

Friendly regards, Johan

2

Hello Johan van der Lingen,

Thank you for your post. We’ll investigate the problem. Could you send me %BP-VA-Installation-DIR%/bin/vp.log and %BP-VA-Installation-DIR%/bin/vpupdate.log for identifying the problem? Thank you.

On another note, if you’re our customer and your maintenance is still valid, please consider advancing to BP-VA 2.1. You can download version 2.1 from your customer account

Best regards,
Jick

3

Thanks for your answer, Jick.

I sent you the logs by private message.

I wasn’t aware that version 2.1 existed, but now I have it installed. The updater reports that there are no updates at this time, but if I experience the same time-out problem in the future with version 2.1, I will post again.

4

Thanks, Johan van der Lingen.

If you experience the same problem again, feel free to let me know.

Best regards,
Jick

5

Hi Jick,

I am now using BPVA Update 2.1 and I’m having the same problem.

I will send you the vp.log and vpupdate.log by email.

best regards,

Johan

6

Hi Johan, I have received your Email. We will look into the problem as soon as possible. Thank you.

Have a nice weekend!