# Simple Flowchart Taking a Very Long Time to Load **URL:** \ **Category:** General Questions/Discussions\ **Created:** [August 18, 2020, 9:08pm UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270 "2020-08-18T21:08:40Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ejleblanc](https://forums.visual-paradigm.com/user_avatar/forums.visual-paradigm.com/ejleblanc/32/4783_2.png) [@ejleblanc](https://forums.visual-paradigm.com/u/ejleblanc)\ **Post date:** [August 18, 2020, 9:08pm UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270/1 "2020-08-18T21:08:40Z")
New here, and just got my license yesterday. I am making a simple flowchart that I completed, submitted for customer review, and now I need to make edits to it. When I am trying to open the file now, however, I am stuck in a “preparing” loop that does not seem to end. Any suggestions on how to address this? I think the relevant log sections appear below. I can provide entire log .zip file if necessary. Thanks, EJ LOG FOLLOWS [2020/08/18 16:45:46] [message] getLicenseKey in local … [2020/08/18 16:45:46] [message] finish startup getLicenseKey [2020/08/18 16:45:46] [message] Workspace: C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws [2020/08/18 16:45:47] [message] Opening Project: C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws.vpprefdata.systemproject.vpp [2020/08/18 16:45:51] [message] Opening Project: C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp [2020/08/18 16:45:54] [error] v.cdz.a - getDataAsInputStream : java.net.ConnectException: Connection refused: connect (127.0.0.1:2000) [2020/08/18 16:45:54] [message] Connect to repository [http://127.0.0.1](http://127.0.0.1) [Fail] [2020/08/18 16:45:57] [message] Starting embedded server… [2020/08/18 16:46:18] [message] Connect to repository [http://127.0.0.1](http://127.0.0.1) [Success] [2020/08/18 16:46:19] [message] Open Project “C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 28 seconds, Memory: 128.0 MB (134217728), Project File Size: 658.0 KB (673792), Diagram Count: 1 [2020/08/18 16:48:55] [message] Opening Project: C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp [2020/08/18 16:48:56] [message] Open Project “C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 128.0 MB (134217728), Project File Size: 658.0 KB (673792), Diagram Count: 1 [2020/08/18 16:51:14] [message] Cannot write to folder: C:\Program Files\Visual Paradigm 16.1\bin. (Access is denied) [2020/08/18 16:51:24] [message] Cannot write to folder: C:\Program Files\Visual Paradigm 16.1\bin. (Access is denied) [2020/08/18 16:54:11] [message] Teamwork revision in VPP: 2 [2020/08/18 16:54:11] [message] Teamwork revision in Server: 2, 2 [2020/08/18 16:54:11] [message] Teamwork revision in server latest VPP: 2 [2020/08/18 16:54:11] [error] error message from server null [2020/08/18 16:54:11] [message] Opening Project: C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp [2020/08/18 16:54:11] [message] Open Project “C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 0 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1 [2020/08/18 16:54:28] [message] Opening Project: C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp [2020/08/18 16:54:29] [message] Open Project “C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1 [2020/08/18 16:54:52] [message] Opening Project: C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp [2020/08/18 16:54:53] [message] Open Project “C:\Users\ej\_le\AppData\Roaming\VisualParadigm\ws\teamwork\_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1 ---
**Author:** ![ejleblanc](https://forums.visual-paradigm.com/user_avatar/forums.visual-paradigm.com/ejleblanc/32/4783_2.png) [@ejleblanc](https://forums.visual-paradigm.com/u/ejleblanc)\ **Post date:** [August 18, 2020, 9:27pm UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270/2 "2020-08-18T21:27:33Z")
Actually, now I’m not able to get flow charts to load at all. Am tempted to do a complete uninstall/reinstall. ---
**Author:** ![Jick](https://avatars.discourse-cdn.com/v2/letter/j/ea666f/32.png) [@Jick](https://forums.visual-paradigm.com/u/Jick)\ **Post date:** [August 19, 2020, 5:38am UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270/3 "2020-08-19T05:38:06Z")
Hi ejleblanc, Thank you for your post. I have forwarded your case to our engineering team to study. I will post here when there is any updates. Best regards, Jick Yeung ---
**Author:** ![Kit.So](https://forums.visual-paradigm.com/user_avatar/forums.visual-paradigm.com/kit.so/32/3594_2.png) [@Kit.So](https://forums.visual-paradigm.com/u/Kit.So)\ **Post date:** [August 19, 2020, 6:16am UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270/4 "2020-08-19T06:16:17Z")
Hi ejleblanc, Could you please export the log from About dialog, and send it to [support-team@visual-paradigm.com](mailto:support-team@visual-paradigm.com) with the link to this post in the Email? > **[How to Obtain Log File from Visual Paradigm - Visual Paradigm Know-how](https://knowhow.visual-paradigm.com/technical-support/vp-log/)** > > Visual Paradigm keeps a textual record of actions that have occurred in a log file. It is usually about the activity and performance of the software as well as any problems that may occur. This page will demonstrate how to locate the log file in... ---
**Author:** ![ejleblanc](https://forums.visual-paradigm.com/user_avatar/forums.visual-paradigm.com/ejleblanc/32/4783_2.png) [@ejleblanc](https://forums.visual-paradigm.com/u/ejleblanc)\ **Post date:** [August 19, 2020, 4:21pm UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270/5 "2020-08-19T16:21:31Z")
Sending now. Thank you. ---
**Author:** ![ejleblanc](https://forums.visual-paradigm.com/user_avatar/forums.visual-paradigm.com/ejleblanc/32/4783_2.png) [@ejleblanc](https://forums.visual-paradigm.com/u/ejleblanc)\ **Post date:** [August 20, 2020, 2:47am UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270/6 "2020-08-20T02:47:27Z")
Still no joy after recommended solution of deleting app data. ---
**Author:** ![ejleblanc](https://forums.visual-paradigm.com/user_avatar/forums.visual-paradigm.com/ejleblanc/32/4783_2.png) [@ejleblanc](https://forums.visual-paradigm.com/u/ejleblanc)\ **Post date:** [August 22, 2020, 3:59pm UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270/7 "2020-08-22T15:59:55Z")
Wanted to let everyone know the only way I resolved the issue was to switch the workspace. Point of confusion, as well:? I don’t think the “server” folder appears when one has initiated a local instance. I haven’t tried opening a link to something online, so I’m not sure as I have nothing to compare it with. ---
**Author:** ![Jick](https://avatars.discourse-cdn.com/v2/letter/j/ea666f/32.png) [@Jick](https://forums.visual-paradigm.com/u/Jick)\ **Post date:** [August 25, 2020, 12:55am UTC](https://forums.visual-paradigm.com/t/simple-flowchart-taking-a-very-long-time-to-load/16270/8 "2020-08-25T00:55:56Z")
Hi ejleblanc, Thank you for your post. I will share your finding with our team. Best regards, Jick Yeung