# Ucrtbase.dll problem

**URL:** <https://forums.visual-paradigm.com/t/ucrtbase-dll-problem/18342>\
**Category:** General Questions/Discussions\
**Tags:** uml\
**Created:** [December 17, 2023, 10:35pm UTC](https://forums.visual-paradigm.com/t/ucrtbase-dll-problem/18342 "2023-12-17T22:35:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Faris\_Abozaid](https://forums.visual-paradigm.com/user_avatar/forums.visual-paradigm.com/faris_abozaid/32/6463_2.png) [@Faris\_Abozaid](https://forums.visual-paradigm.com/u/Faris_Abozaid)\
**Post date:** [December 17, 2023, 10:35pm UTC](https://forums.visual-paradigm.com/t/ucrtbase-dll-problem/18342/1 "2023-12-17T22:35:50Z")

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when i install any version of visual paradigm it gives me the error : C:\Program files\visual paradigm17.0\jre\bin\ucrtbase.dll coudn’t create this file how can i fix the issue?

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<div class="post-metadata">

**Author:** ![Rain](https://forums.visual-paradigm.com/user_avatar/forums.visual-paradigm.com/rain/32/2309_2.png) [@Rain](https://forums.visual-paradigm.com/u/Rain)\
**Post date:** [December 28, 2023, 6:34am UTC](https://forums.visual-paradigm.com/t/ucrtbase-dll-problem/18342/2 "2023-12-28T06:34:16Z")

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The file you mentioned should be from an installed VP software. Do you mean you do able to install the software, but it fail to run?