AWS Diagram display error code WD0002

I’m creating an AWS diagram but this error is showing
“Failed to Open Web Diagram (Error Code : WD0002)”

Thank you for your inquiry and would you please send me your log files to have a look? You can export them form the Help > About dialog of your VP application. Please send the log files to support-team@visual-paradigm.com for diagnosis. Thanks and look forward to hearing from you.