Recently i tested process simulation capability of VP using the sample project(process of applying for a credit card at a fictional bank called ABC )
now i have i couple of questions about how the simulation works:
1- What is the mechanism of choosing cases of each scenarios ? i mean when i start simulation, which kind of cases will go through process ? the case of "request more info " scenario or “enough info” scenario ? (i know the first case will pick from “enough info” but i want to know the reason of choosing that )
2- in the situation we have multiple cases processing at the back office lane(one of cases is running and other are waiting in the queue ), how it decide to queue a case or just run it ?
For example consider this situation : case1 is running in the “Process Application” task , case2 is waiting for this task , and one case3 is waiting for "Verify Application for " task . we know that case1 was the first task which has been processed in this lane but when it finish working on “Process Application” task , it will block at the back of "Issue Credit card " task and should wait for task2 which is running at “Process Application” task.
How it works ? i guessed task1 should be complete first because it comes first to the lane !!!
Thank you !