Can't export some diagrams

Hello (sorry for my english),

When I export my Visual Paradigm project, only some diagrams appears in the “tab” called “Diagrams” (all the UML Diagrams).
Nevertheless, I have some other diagrams in this project like “Azure Diagram” and “Timeline diagram” but it seems that these diagrams are not exported.

When I import the project on another computer, only the UML diagrams can be opened. The “azure diagrams” and the “timeline diagrams” appears in the navigator on the left but when I try to open it, a message “Preparing” appears before a window which display “Error loading file - Unknown error”.

Please could you help me? I can’t share these diagrams.

Thank you in advance for your help.

Not all the diagrams in the project are sit inside the project file. For those marked “Powered by Visual Paradigm Online’s web diagram technologies” are directly stored inside the server repository which your project located. Unfortunately since the export project feature only take care about the diagrams and models in the local project file (not include the server side diagrams), therefore they are not included when you export your projects. For those diagrams you have to open it in the original project then go to Project > Export > Active Web Diagram to export them.

When you import the project you will also need to to go to Project > Import > Web Diagram Files to Repository to import them back, provided that the target project is also hosted by the repository.

Feel free to contact us for any questions.

Hello Rain,
Thank you for your reply.
I tried to export the diagram as “Web diagram file” but when I try to import it using Project > Import > Web Diagram Files, the “web diagram files” option is disabled.

Do you know why? I joined the screenshot in order you can help me. When I open the project via “Open project → VP Teamwork server”

Thank you in advance for your help.

This indicate the project SICOM should being removed form your server repository (while you are opening the local copy). To have further diagnosis would you please send me your log files for checking? You can export them from the Help > About dialog of your VP application. Please send them to support-team@visual-paradigm.com for diagnosis. Thanks and look forward to hearing from you.

Thank you very much Rain, it works!

Thanks to your last post, I decided to remove my project of the repository (directly in the directory on the hard drive). Then I import again the project into the local repository.
After that, the menu Project > Import > Web Diagram Files is enabled.

And I can import succesfully all my timeline diagrams and Azure diagram.

Thank you again for your quick response. You’re great :wink:

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