Can't Uninstall

When trying to uninstall i get this message:

An error occurred: java.io.FileNotFoundException: C:\Program Files (x86)\VP Suite 4.1.install4j\files.log (The system cannot find the file specified) Error log: C:\Users\Robin\AppData\Local\Temp\install4jError15182.log

I’v tried installing again, but that just asks me to try uninstall again.

Any Ideas?

Cheers
Robin

Hi Robin,

Thanks for your post. The problem you experienced is install4j problem and the uninstall file is corrupted. I’m sorry that you will need to remove the installation files manually and remove registry in your system. Alternatively, you can uninstall it by other uninstall software.

Best regards,
Lilian Wong

Tried using a third party uninstaller- wont find VP.

Could you post or link some instructions to manually uninstall.

Cheers

Robin

Hi Robin,

Thanks for replying. Would you mind to attach the log file (C:\Users\Robin\AppData\Local\Temp\install4jError15182.log) as well as the vp.log file in VPSuite/bin folder? Thanks in advance!

By the way, would you mind to share why you uninstall our software? If there is any aspect in our software you are not satisfied with, please feel free to tell us.

Best regards,
Lilian Wong

Lilian,

Here are the attachments as requested. No problems with the VP suite, just moving to a different computer!

Cheers

Robin
vp.log
install4jError15182.log

Hi Robin,

Thanks for replying with the log files. Our engineers checked the log files that the uninstallation seems to be finished but he files are not deleted, and found that the software is removed from add/remove programs (I believe that’s why you cannot see VP by other uninstall tool).

May I know whether you only installed Visual Paradigm for UML (VP-UML) or you also installed other products? If you only installed VP-UML, you can simply remove the VP Suite directory manually from your system and shortcut in Start Menu. Hope this helps.

Best regards,
Lilian Wong