Dear Visual Paradigm Support Team,
We are experiencing an issue with Cyrillic character encoding in the Postmania web interface of our Visual Paradigm Server installation.
Problem Description:
When a team member creates a commit with a merge request containing Cyrillic text (Russian language), the approver receives an email notification correctly. However, when opening the corresponding page in the Postmania web interface (http://<server>:1999), all Cyrillic characters are displayed as ?????? (question marks).
Environment Details:
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Product: Visual Paradigm Server
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Version: 18.0
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Build Number: 20260311
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OS: Windows Server 2022
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Java Runtime: Eclipse Temurin 21 (21+35-LTS)
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Database: Embedded
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Server Port: 1999
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Locale: ru-RU (user), en-US (system)
Relevant System Properties (from admin.jsp#systemtools):
file.encoding=UTF-8
sun.jnu.encoding=Cp1252
native.encoding=Cp1252
user.language=en
user.country=US
user.language.format=ru
user.country.format=RU
Expected Behavior:
Cyrillic text should display correctly in the Postmania web interface, matching the content show.
Request:
Please advise on the correct configuration steps to ensure proper handling for Cyrillic characters in the Postmania web component.
Thank you for your assistance.
