Diagram patched happens many times when update or check out teamwork projects

Hi guys
Many times when I check out or update a team project, I get a dialog saying the diagram has been patched and due to this sometimes the diagrams are not displayed correctly
For example, sometimes BPMN pools are placed with some distance from the left and top of the chart or the elements are stacked on top of each other or the communication lines between the elements are cut
Please note that this problem occurs frequently, not just occasionally, and cannot be ignored
This is this dialog:
Untitled

An example of auto space creation


I want to know what causes the diagrams to not be displayed correctly for different users? Is this a bug in the software or it depends on things like monitor resolution, graphics card, etc ?

Hi Mamad,

Thank you for your post. I have forwarded your post to our engineers to follow up. When there is any news I will let you know.

Best regards,
Jick Yeung

1 Like

Hi @Jick
Is there any news about this issue?

Hi Mamad,

Your case is already in the queue. When there are any updates, I will let you know.

Best regards,
Jick Yeung

Hi Mamad,

The diagram patching happens when multiple users work on the same diagram. There are many possible causes and here is one:

  1. A user renamed a shape from “Task” to “T1”
  2. Another user renamed the same task to “T2” and commit
  3. Conflict is detected and is resolved by the team member

The caption bounds are therefore recalculated

Although we are unable to point out the cause of your case (because there are too many possibilities and variations), we believe that your case is caused by similar reason. To avoid this from happening again, please try to avoid having multiple members edit the same diagram.

Best regards,
Jick Yeung

hi Jick, that’s helpful but I get the “diagram patched” popup frequently when synching (team commit) even on projects where there are no other team members.

I agree with @brynwales and I think there is another reason for this problem
In fact, I’m suspicious of things like the difference in size or resolution of monitors or even graphics processors between team members

Thank you and I will share your comments with our developers.