Email domain checking failed. Please activate with your university/department email. (code: A1AD)


#1

I keep getting the following error while trying to use my school’s activation code for both Visual Paradigm 13.2 and 14.0:

Email domain checking failed. Please activate with your university/department email. (code: A1AD)

The recommended fix of uninstalling 14.0 and reinstalling 13.2 has not fixed the issue. My school says the activation code is up to date and is set to expire in November this year, yet I cannot activate the Academic Partner Program License.

Any further troubleshooting ideas would be greatly appreciated.


#2

Hi student 1199,

Thank you for your inquiry. It looks like you were activating Visual Paradigm with an email address that doesn’t match with any of the email domains supplied by your school. I would like to collect your email address and activation code for checking. Could you submit a ticket at the URL below?
https://www.visual-paradigm.com/support/#support-form