Error Installation Java AccessBridge

Hello,

I’m trying to install Community Edition of Visual Paradigm but I have Java exception error.
I did try also the free trial edition, same problem. I’m on Windows 10 Pro.

Here are the logs :

Exception:

java.awt.AWTError: Assistive Technology not found: com.sun.java.accessibility.AccessBridge
at java.desktop/java.awt.Toolkit.newAWTError(Toolkit.java:472)
at java.desktop/java.awt.Toolkit.fallbackToLoadClassForAT(Toolkit.java:488)
at java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.accept(ForEachOps.java:183)
at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:177)
at java.base/java.util.HashMap$KeySpliterator.forEachRemaining(HashMap.java:1603)
at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:484)
at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:474)
at java.base/java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:150)
at java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:173)
at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.base/java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:497)
at java.desktop/java.awt.Toolkit.loadAssistiveTechnologies(Toolkit.java:532)
at java.desktop/java.awt.Toolkit.getDefaultToolkit(Toolkit.java:613)
at java.desktop/java.awt.EventQueue.invokeAndWait(EventQueue.java:1342)
at java.desktop/javax.swing.SwingUtilities.invokeAndWait(SwingUtilities.java:1480)
at com.install4j.runtime.installer.Installer.getScreenExecutor(Installer.java:92)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
Caused by: java.lang.ClassNotFoundException: com.sun.java.accessibility.AccessBridge
at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:581)
at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:178)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:521)
at java.base/java.lang.Class.forName0(Native Method)
at java.base/java.lang.Class.forName(Class.java:398)
at java.desktop/java.awt.Toolkit.fallbackToLoadClassForAT(Toolkit.java:485)
… 23 more

System properties:

sun.desktop=windows
awt.toolkit=sun.awt.windows.WToolkit
java.specification.version=11
sun.cpu.isalist=amd64
sun.jnu.encoding=Cp1252
java.class.path=C:\Users\matth\AppData\Local\Temp\e4jFA15.tmp_dir1580039848\i4jruntime.jar;C:\Users\matth\AppData\Local\Temp\e4jFA15.tmp_dir1580039848\user.jar
sun.awt.enableExtraMouseButtons=true
java.vm.vendor=Oracle Corporation
sun.arch.data.model=64
install4j.exeDir=C:\Users\matth\Downloads
user.variant=
java.vendor.url=http://java.oracle.com/
user.timezone=Europe/Paris
user.country.format=FR
os.name=Windows 10
java.vm.specification.version=11
user.country=US
sun.boot.library.path=c:\users\matth\appdata\local\temp\e4jfa15.tmp_dir1580039848\jre\bin
sun.java.command=C:\Users\matth\Downloads\Visual_Paradigm_CE_16_1_20200108_Win64 (1).exe
jdk.debug=release
sun.cpu.endian=little
user.home=C:\Users\matth
exe4j.unextractedPosition=75934889
user.language=en
java.specification.vendor=Oracle Corporation
java.version.date=2019-10-15
java.home=c:\users\matth\appdata\local\temp\e4jfa15.tmp_dir1580039848\jre
javax.accessibility.assistive_technologies=com.sun.java.accessibility.AccessBridge
file.separator=
java.vm.compressedOopsMode=Zero based
line.separator=

java.specification.name=Java Platform API Specification
java.vm.specification.vendor=Oracle Corporation
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
exe4j.moduleName=C:\Users\matth\Downloads\Visual_Paradigm_CE_16_1_20200108_Win64 (1).exe
exe4j.tempDir=C:\Users\matth\AppData\Local\Temp\e4jFA15.tmp_dir1580039848
javax.accessibility.screen_magnifier_present=true
user.script=
exe4j.consoleCodepage=cp0
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
exe4j.isInstall4j=true
java.runtime.version=11.0.5+10-LTS
user.name=matth
path.separator=;
os.version=10.0
java.runtime.name=Java™ SE Runtime Environment
sun.java2d.noddraw=true
file.encoding=Cp1252
java.vm.name=Java HotSpot™ 64-Bit Server VM
java.vendor.version=18.9
exe4j.semaphoreName=Local\c:users_matth_downloads_visual_paradigm_ce_16_1_20200108_win64(1).exe
install4j.appDir=C:\Users\matth\AppData\Local\Temp
java.vendor.url.bug=http://bugreport.java.com/bugreport/
java.io.tmpdir=C:\Users\matth\AppData\Local\Temp
java.version=11.0.5
user.dir=C:\Users\matth\AppData\Local\Temp\e4jFA15.tmp_dir1580039848
os.arch=amd64
java.vm.specification.name=Java Virtual Machine Specification
java.awt.printerjob=sun.awt.windows.WPrinterJob
user.language.format=fr
sun.os.patch.level=
java.library.path=C:\Users\matth\AppData\Local\Temp\e4jFA15.tmp_dir1580039848\user;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Windows\System32\OpenSSH;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\Program Files\Git\cmd;C:\Program Files\TortoiseSVN\bin;C:\Program Files\nodejs;C:\Users\matth\AppData\Local\Microsoft\WindowsApps;C:\Users\matth\AppData\Local\GitHubDesktop\bin;C:\Users\matth\AppData\Local\atom\bin;C:\Users\matth\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\matth\AppData\Roaming\npm;c:\users\matth\appdata\local\temp\e4jfa15.tmp_dir1580039848\jre\bin
java.vendor=Oracle Corporation
java.vm.info=mixed mode
java.vm.version=11.0.5+10-LTS
sun.io.unicode.encoding=UnicodeLittle
java.class.version=55.0
exe4j.launchName=C:\Users\matth\Downloads\Visual_Paradigm_CE_16_1_20200108_Win64 (1).exe

Thanks for your help

Sorry for late reply

The problem should be come from our latest hotfix bundled a 11.0.5 jre, but it may have problem with JAWS in Windows.
ref: https://www.oracle.com/technetwork/java/javase/11-0-5-oracle-relnotes-5592801.html#JDK-8223293 (Java Access Bridge Installation Workaround)

Before we find the solution, please try to download the previous build 20191231 (https://files2.visual-paradigm.com/index.php/s/2SL70aiUsUhpEQX ), which bundled 11.0.4 jre, to avoid the problem.

Sorry for any inconvenience.

PS: after installed the previous build, you may update to latest build. (Updating to latest build won’t upgrade the jre to 11.0.5)

BTW you may also use the InstallFree version to workaround the installation problem. After download the InstallFree version you can simply unzip and run it, without installation require. You can download the InstallFree version with the link below.

https://www.visual-paradigm.com/downloads/vp/Visual_Paradigm_Win64_InstallFree.zip