i am using VP online open existing paradigm then show Error loading file Malformed UTF-8 data…
Please tell me how to solve it,thanks.
Hi 宇堯,
Can you mention the steps you take to open the diagram that caused this error? For example, are you opening the diagram from our storage, from Google Drive, from device or somewhere else? Looking forward to hearing from you.
Best Regards,
Antony.
i open the diagram from your storage(vp online) and choice open existing paradigm
Hi 宇堯,
Can you send us your VP Online login email address, with a link to this forum post, to support@visual-paradigm.com so we can diagnose the problem for you?
Best Regards,
Antony.
OK，the information already be sended, please check the mail box.
Thank you and we are investigating the problem, please be patient and we will get back to you as soon as possible.
