Exported Floating License

Hi all!
We have a floating license of Visual Paradigm for UML (8.1). We allow our users to export the license to their local machines. If a user has exported the license, but since then has re-installed his OS (and thus no longer has access to the license), is their any chance to regain access to this license so that other users can use it? I have seen no such option in the Floating License Server Admin frontend.

Kind regards

Hi Christian,

Thank you for your post. For question about the use of license, we tend to answer via Email to avoid unnecessary disclosure of information like login details. We are going to send you an Email with an answer shortly. Please be patient.

Best regards,
Jick Yeung