Failed to open Process Map (Error Code: UX0025)

Hello
I have a problem with opening the map process diagram. I have a massege Failed to open Process Map (Error Code: UX0025)
What can it be associated with?

We are sorry for hearing the problem you got.
The error is about one of components is not available in your environment.

Could you provide log file for us to further investigate?
Log file can be obtain via Method 2 of below link

If possible, please send it to: support-team@visual-paradigm.com
and include the link to this post in the email.

In some rare cases, Visual Paradigm installed file(s) may occurred unexpectedly.
You may try reinstall Visual Paradigm.