Finding Floating License Server

Hello, I have just ordered floating licenses for VP-UML.

I am unable to log into the On-Line customer service center. Therefore I am unable to get the floating license server.

Where do I get a customer ID? Trying to login with my email does not work.
I get this…
Customer with account ID "" does not exist.

Any help would be appreciated.

Hi lyle,

Thank you for choosing Visual Paradigm. We’ve contacted you recently with regards to your license problem. I believe that the problem has been solved. If not, please feel free to let me know.

Best regards,