I buy a subscription but still watermark exist


I buy a subscription with VP Online diagrams and when I am making a diagram and export it or save it as JPG or pdf still watermark exist.
how to remove watermark? and feel free to export my diagrams.

thanks in advance for your support.

Hi Sari_hj,

Thank you for your post. Could you try logout and login again? If the problem persists, please create a support request on the page below. Please also include your customer ID for us as reference:

Best regards,
Jick Yeung