Install4J says "The Java(TM) VM can not be started."

Hi. We have a user who is having trouble installing VP-Suite 5.2 on his windows 7 laptop. The installer comes up with a message that says that a Java system can’t be started and suggests using the /manual option.

He has two Java VMs installed (32 and 64 bit) and has tried the manual option.

Attached is the install4J log file.

Can you try right click on the installer and select Run as Administrator to see is it working?

Best regards,
Rain Wong