License Server Service dies after a few hours

General Questions/Discussions
1

Hello,
the License Server is running fine on win200Server, but when i logged out with admin from Server, after a few hours the serverice dies and dont start again. How to solv this?

Regards
Stefan Kelemen

2

Hi Stefan Kelemen,

Thanks for your post. May I know whether you selected “Install service “Floating License Server Service”” and “Start on bootup” (see attached image) dring installation of Floating License Server?

If yes, would you mind to tell me your system details and send me the vp.log file in “bin” folder of Floating License Server installation directory? Thanks in advance!

Best regards,
Lilian Wong

install_FloatingLicenseServerService.png

3

The Log from Yesterday, the Service one time dies

[Mon Feb 08 11:59:32 CET 2010] [message] [Mon Feb 08 11:59:32 CET 2010] Start Visual Paradigm Floating License Server (20080710)
[Mon Feb 08 11:59:36 CET 2010] [message] CLASS name org.mortbay.jetty.Server
[Mon Feb 08 11:59:36 CET 2010] [message] 11:59:36.677 EVENT  Statistics on = false for org.mortbay.jetty.Server@360be0
[Mon Feb 08 11:59:36 CET 2010] [message] n is org.mortbay.http.SocketListener
[Mon Feb 08 11:59:36 CET 2010] [message] 11:59:36.721 EVENT  Checking Resource aliases
[Mon Feb 08 11:59:36 CET 2010] [message] addWebApplications(..): C:\Windows\Temp\vphttp7745/webapps/
[Mon Feb 08 11:59:36 CET 2010] [message] can return: WebApplicationContext[/,file:/C:/Windows/Temp/vphttp7745/webapps/root/]
[Mon Feb 08 11:59:36 CET 2010] [message] n is [Lorg.mortbay.jetty.servlet.WebApplicationContext;
[Mon Feb 08 11:59:36 CET 2010] [message] 11:59:36.741 EVENT  Starting Jetty/4.2.x
[Mon Feb 08 11:59:37 CET 2010] [message] 11:59:37.357 EVENT  Started WebApplicationContext[/,Root WebApp]
[Mon Feb 08 11:59:37 CET 2010] [message] 11:59:37.567 EVENT  Started SocketListener on 0.0.0.0:1998
[Mon Feb 08 11:59:37 CET 2010] [message] 11:59:37.633 EVENT  Started org.mortbay.jetty.Server@360be0
[Mon Feb 08 11:59:37 CET 2010] [message] =============================
[Mon Feb 08 11:59:37 CET 2010] [message] License Keys, count: 2
[Mon Feb 08 11:59:37 CET 2010] [message] - - - - - - - - - - - - - - -
[Mon Feb 08 11:59:37 CET 2010] [message] Visual Paradigm for UML Standard Edition 7.0, qty: 1
[Mon Feb 08 11:59:37 CET 2010] [message]    1. valid
[Mon Feb 08 11:59:37 CET 2010] [message] BP Visual Architect Analyst Edition 2.3, qty: 2
[Mon Feb 08 11:59:37 CET 2010] [message]    1. valid
[Mon Feb 08 11:59:37 CET 2010] [message]    2. valid
[Mon Feb 08 11:59:37 CET 2010] [message] -----------------------------


``` <br><img src='/uploads/default/original/2X/8/83a4f9d54fd83f269d61e2c4e8380a625d4057a4.jpg' width='690' height='431'/></br>Start.jpg
4

Hi Stefan Kelemen,

Thanks for replying. I’m sorry that from your log, it only shows started Floating License Server once and does not show any exception (no die). Would you mind to explain more about how it “die”? Is there any error message you got that you believe Floating License Server died?

Best regards,
Lilian Wong

5

The only i can say is the service stops dies or going to the angels between the line 8 and 9.
On wrong information from me, the Server is a Windows Vista.
ventual a Problem with the service and Vista?

Stefan Kelemen

6

Hi Stefan Kelemen,

Thanks for replying. I would like to confirm if you are using Windows Server 2008 as Floating License Server experienced problem on this system. Would you mind to capture a screenshot of your system details (right-click on Computer and select properties)?
Also, could you please tell me what’s the language of your system? Thanks in advance!

Best regards,
Lilian Wong

7

thank you Lilian Wong for Answer me,

The Machine is an Windows Vista Business with German Language Localisation.
After i change in the Service Administration the Option start a broken Service once to twice and more, the Service is alive in the Moment.

Best Regards

Stefan Kelemen

8

Hi Stefan Kelemen,

Thanks for replying. I’ve passed your details to our engineers to check, and I’ll let you know once there is any feedback.

Best regards,
Lilian Wong

9

Thank You Lillian,
i read here some times.

Best Regards
Stefan Kelemen

10

Hi Stefan Kelemen,

We are sorry that our engineers are still investigating the problem and trying to repeat the problem. I’ll come back to you once there is any news on this issue.

Best regards,
Lilian Wong

11

Hi Stefan Kelemen,

Sorry for my late response. We had tested on 64-bit German Windows Vista of with Floating License Server running for 2 days, but did not experience any problem on the license server. May I know whether your license server is installed on 64-bit Windows Vista?

Best regards,
Lilian Wong

12

Hello Lillian,
thank for the investigation.
The System is a 32Bit Vista.
After i get a new License file, for new Licenses and apply the option in Services, bring it alive two times and more times we got no more problems.

Best regards
Stefan Kelemen

13

Hi Stefan,

Good to know about this. Feel free to contact us again if there are any questions.

Best regards,
Jick