Open diagram from Google Drive ERROR 404


I am trying to access one of my diagrams from Google drive. When it’s being open it gets suck in the authorization process. When I click F12 I get the error 404 -net::ERR_HTTP_RESPONSE_CODE_FAILURE.

Can someone help me?
Thank you in advance.


Hi Margarida,

Thank you for your post. I have forwarded your case to our team to study. When there is any news, I will let you know.

Best regards,
Jick Yeung

1 Like

Hi Margarida,

Sorry but we are unable to reproduce your case. Are you are able repeat the same problem with another diagram? Could you send us a screenshot to take a look?

Best regards,
Jick Yeung

Hi Jick,

Yes, it happens the same with other diagrams.
Here is a print with my problem.
Thank you for your time :slight_smile:

Hi Mags,

We would like to collect more information from you. Since some of the information is sensitive, if possible, could you submit a ticket on the following page, and provide the information listed below?

  1. Your login ID (This helps us locate your online workspace)
  2. A screenshot that shows the error but with the red line (i.e. “Uncaught”) expanded
  3. Your diagram file, if possible

And could you try also in another browser (if you have)? E.g. Firefox.

Best regards,
Jick Yeung