Problems with TeamworkService

General Questions/Discussions
21

[quote=LilianWong]Hi Arnaud, users,

Thanks for your post. We experienced that user’s Windows 2003 Server cannot access heap size by -Xmx1024m (default). Please try:

  1. go to $teamwork_server_installation_directory/bin folder
  2. create a file “start.properties” in the folder
  3. edit the file and enter:
    Xms=256m
    Xmx=768m
  4. save the file
  5. restart the service of Teamwork Server (Control Panel > Administration Tools > Services)

If this does not work, please try to change to Xmx=512m in step 3 and try again. We do hope this can help solving the problem.

Best regards,
Lilian Wong
[/quote]

It seems nothing has changed.

It was working before (2 weeks) on the same server. May be a hotfix from Microsoft avoid the TeamWork Server to start the JVM now…

I’m still wating for a security response for our customer…

Arnaud.

22

Hi Arnaud,

Thanks for replying. Then we need to have the online meeting to diagnose the problem (and we scheduled in the online ticket system already).

Best regards,
Lilian Wong