Reset Admin password

General Questions/Discussions
#1

How do you reset the administrator password? I forgot what the password is so I can’t login as Admin. is there a way to reset it?

Thanks

#2

Hi DakRT,

Thank you for your enquiry. At this moment, the password cannot be reset directly. May I hold a meeting with you to help you reset it? The meeting with be held over secure connection. If you agree to have this meeting, please let me know when you will be available, and where are you now.

Best regards,
Jick

#3

Hi. I will be available tonight if it’s ok. The only issue is i am at home right now and I would have to vpn into my office to try it on the server. I am located in Nashville, TN.

Dakrt

#4

Hi,

we have migrating to another server, and i’m facing the same trouble. I don’t remenber exactly the Admin password.

Is there a way to reset it.

thanx

Arnaud.

#5

Hi Arnaud,

Thanks for your post. I’ve sent you an email of how to reset the Admin password, the email is sent by support-team@visual-paradigm.com
If you do not receive one, it is possible that the security settings of your email program are preventing our email from being delivered to you. Please find it from the junk or trash folders.

Hope my email helps. You can simply reply the email if you need any further assistance.

Best regards,
Lilian Wong