Simple Flowchart Taking a Very Long Time to Load

New here, and just got my license yesterday. I am making a simple flowchart that I completed, submitted for customer review, and now I need to make edits to it.

When I am trying to open the file now, however, I am stuck in a “preparing” loop that does not seem to end.

Any suggestions on how to address this? I think the relevant log sections appear below. I can provide entire log .zip file if necessary.

Thanks,

EJ

LOG FOLLOWS

[2020/08/18 16:45:46] [message] getLicenseKey in local …
[2020/08/18 16:45:46] [message] finish startup getLicenseKey
[2020/08/18 16:45:46] [message] Workspace: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws
[2020/08/18 16:45:47] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws.vpprefdata.systemproject.vpp
[2020/08/18 16:45:51] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:45:54] [error] v.cdz.a - getDataAsInputStream : java.net.ConnectException: Connection refused: connect (127.0.0.1:2000)
[2020/08/18 16:45:54] [message] Connect to repository http://127.0.0.1 [Fail]
[2020/08/18 16:45:57] [message] Starting embedded server…
[2020/08/18 16:46:18] [message] Connect to repository http://127.0.0.1 [Success]
[2020/08/18 16:46:19] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 28 seconds, Memory: 128.0 MB (134217728), Project File Size: 658.0 KB (673792), Diagram Count: 1
[2020/08/18 16:48:55] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:48:56] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 128.0 MB (134217728), Project File Size: 658.0 KB (673792), Diagram Count: 1
[2020/08/18 16:51:14] [message] Cannot write to folder: C:\Program Files\Visual Paradigm 16.1\bin. (Access is denied)
[2020/08/18 16:51:24] [message] Cannot write to folder: C:\Program Files\Visual Paradigm 16.1\bin. (Access is denied)
[2020/08/18 16:54:11] [message] Teamwork revision in VPP: 2
[2020/08/18 16:54:11] [message] Teamwork revision in Server: 2, 2
[2020/08/18 16:54:11] [message] Teamwork revision in server latest VPP: 2
[2020/08/18 16:54:11] [error] error message from server null
[2020/08/18 16:54:11] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:54:11] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 0 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1
[2020/08/18 16:54:28] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:54:29] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1
[2020/08/18 16:54:52] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:54:53] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1

Actually, now I’m not able to get flow charts to load at all. Am tempted to do a complete uninstall/reinstall.

Hi ejleblanc,

Thank you for your post. I have forwarded your case to our engineering team to study. I will post here when there is any updates.

Best regards,
Jick Yeung

Hi ejleblanc,

Could you please export the log from About dialog, and send it to support-team@visual-paradigm.com with the link to this post in the Email?

Sending now. Thank you.

Still no joy after recommended solution of deleting app data.

Wanted to let everyone know the only way I resolved the issue was to switch the workspace. Point of confusion, as well:? I don’t think the “server” folder appears when one has initiated a local instance. I haven’t tried opening a link to something online, so I’m not sure as I have nothing to compare it with.

Hi ejleblanc,

Thank you for your post. I will share your finding with our team.

Best regards,
Jick Yeung