Simple Flowchart Taking a Very Long Time to Load

New here, and just got my license yesterday. I am making a simple flowchart that I completed, submitted for customer review, and now I need to make edits to it.

When I am trying to open the file now, however, I am stuck in a “preparing” loop that does not seem to end.

Any suggestions on how to address this? I think the relevant log sections appear below. I can provide entire log .zip file if necessary.

Thanks,

EJ

LOG FOLLOWS

[2020/08/18 16:45:46] [message] getLicenseKey in local …
[2020/08/18 16:45:46] [message] finish startup getLicenseKey
[2020/08/18 16:45:46] [message] Workspace: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws
[2020/08/18 16:45:47] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws.vpprefdata.systemproject.vpp
[2020/08/18 16:45:51] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:45:54] [error] v.cdz.a - getDataAsInputStream : java.net.ConnectException: Connection refused: connect (127.0.0.1:2000)
[2020/08/18 16:45:54] [message] Connect to repository http://127.0.0.1 [Fail]
[2020/08/18 16:45:57] [message] Starting embedded server…
[2020/08/18 16:46:18] [message] Connect to repository http://127.0.0.1 [Success]
[2020/08/18 16:46:19] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 28 seconds, Memory: 128.0 MB (134217728), Project File Size: 658.0 KB (673792), Diagram Count: 1
[2020/08/18 16:48:55] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:48:56] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 128.0 MB (134217728), Project File Size: 658.0 KB (673792), Diagram Count: 1
[2020/08/18 16:51:14] [message] Cannot write to folder: C:\Program Files\Visual Paradigm 16.1\bin. (Access is denied)
[2020/08/18 16:51:24] [message] Cannot write to folder: C:\Program Files\Visual Paradigm 16.1\bin. (Access is denied)
[2020/08/18 16:54:11] [message] Teamwork revision in VPP: 2
[2020/08/18 16:54:11] [message] Teamwork revision in Server: 2, 2
[2020/08/18 16:54:11] [message] Teamwork revision in server latest VPP: 2
[2020/08/18 16:54:11] [error] error message from server null
[2020/08/18 16:54:11] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:54:11] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 0 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1
[2020/08/18 16:54:28] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:54:29] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1
[2020/08/18 16:54:52] [message] Opening Project: C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp
[2020/08/18 16:54:53] [message] Open Project “C:\Users\ej_le\AppData\Roaming\VisualParadigm\ws\teamwork_client\projects\PSC Training Decisions Flowchart\PSC Training Decisions Flowchart.vpp”, Time Used: 1 seconds, Memory: 155.0 MB (162529280), Project File Size: 658.0 KB (673792), Diagram Count: 1

Actually, now I’m not able to get flow charts to load at all. Am tempted to do a complete uninstall/reinstall.

Hi ejleblanc,

Thank you for your post. I have forwarded your case to our engineering team to study. I will post here when there is any updates.

Best regards,
Jick Yeung

Hi ejleblanc,

Could you please export the log from About dialog, and send it to support-team@visual-paradigm.com with the link to this post in the Email?

1 Like

Sending now. Thank you.

Still no joy after recommended solution of deleting app data.

Wanted to let everyone know the only way I resolved the issue was to switch the workspace. Point of confusion, as well:? I don’t think the “server” folder appears when one has initiated a local instance. I haven’t tried opening a link to something online, so I’m not sure as I have nothing to compare it with.

Hi ejleblanc,

Thank you for your post. I will share your finding with our team.

Best regards,
Jick Yeung