Subscription activation

I have just purchased a 3 month subscription but cannot workout how to activate it
could someone provide a solution please?
It is VP 12.0 on linux OpenSuse 13.2

Dear snowy365,

Thank you for your inquiry and I’m sorry about the problem you experienced. Would you please send me your log file to have a look? You can find it under ~/.config/VisualParadigm. Please send your log file to support-team@visual-paradigm.com. Thanks and look forward to hearing from you.

Best regards,
Rain Wong

I have the same issue.
I raised a ticket with the support and since my subscription started as soon as I paid for it, not when I activate the tool and am able to use it, I’d expect such things to go smoothly or the tickets to becategorized as a high priority.

Hi,

Would you please send me your log file to have a look? You can follow the article below about where to locate your log file. Please send your log file to support-team@visual-paradigm.com and with the URL of this forum post included. Thanks and look forward to hearing from you.

Best regards,
Rain Wong