The program does not start


#1

Hello, I have just installed Visual Paradigm CE, I have activated it, but when I start the program it displays the window for one second and then it closes. Will somebody please help me?


#2

I deactivated the multimonitor, and this worked. do you know if there some plan to fix this problem?


#3

We are very sorry about the problem you experienced.

Our engineers will fix it and I’ll keep you post once there are any update.
Feel free to contact me for any help and wish you have a good day!


#4

Hi rojasc,

Thank you for your inquiry and I’m sorry about the problem you experienced. For security reason the latest v15.0 upgraded the bundled Java runtime to Java9, but unfortunately it not working well in multiple screen environment (to be more precise it is multiple screens and in different resolution/scaling). Our engineers had deployed a patch build which will ensure the VP application showing on screen. Please update your software to latest patch build (v15.0 build 20180315bc) or later to get enhancement on this problem. Feel free to contact me for any help and wish you have a good day!

Best regards,
Rain Wong