The same license key(same serial number) already exists in the repository

General Questions/Discussions
1

My colleague has downloaded the VP suite and has the valid key .
I downloaded the VP suite too, but when i try to give the key given by him , i get an error message saying, Import license file did not succeed.The same license key(same serial number) already exists in the repository..
I have the trial licence key which imports successfully.
But i want to use the other license I have.
My friends license is for version 1.2 and does not have an expiry date , but I have version 1.3.
Do i need to download oder version of Agilian , to be able to use this license?
Please tell me the link from where I can download 1.2 VP Suite.

2

Hi user,

Thanks for your post. Would you mind sending me your existing license to lilian@visual-paradigm.com for checking if you are entitled to any product upgrade? Thanks in advance!

Best regards,
Lilian Wong

3

Hi Sonia Jain,

Thanks for the license keys. I’ll follow-up your license problem in our ticket system, and you should receive an email from support-team@visual-paradigm.com very soon. You can simply response by relying that email.

If you do not receive one, it is possible that the security settings of your E-mail program are preventing our E-mail from being delivered to you. Please find it from the junk or trash folders. Thanks!

Best regards,
Lilian Wong

4

Hi Sonia Jain,

Sorry that I did not login first before replying you.
The above post is me indeed. :smiley:

Best regards,
Lilian Wong

5

I’m getting the same error!
i have VP licenses from my university, and on my desktop I could install the VP and on my laptop it gives me this anoying error!

any help please?

flf.neo4 @ gmail.com

thanks

6

Hi user,

Thanks for your post. Could you please try to remove all the keys (select License Keys > Remove All Keys) in the License Key Manager, then import the key again and see if this works?

If this does not work, could you please send me a screenshot of the License Key Manager with the options “Expired Keys” and “All Keys” turned on? Thanks!

Best regards,
Lilian Wong

7

in my system the key is shown up as valid when i close the licence manage the software says invalid licence key closing the program…

8

Can you send the screenshot of the key manager with show all keys and show expired options to support-team@visual-paradigm.com to have a look?

Best regards,
Rain Wong