Hi,
We’re experiencing problems with Commit OR Update actions (depending on the machine). On some machines Commit works, but update does not show anything in the change window. On other machines Update works but there’s no chance to Commit anything. It causes also certain problems with uncontrolled ovverriding.
Is it a known problem ? If it is, how can we workaround it ?
Kind regards, Artur
Dear arturK,
Would you mind tell me more details about your problem? Can you send me the vp.log file from the bin folder of Teamwork Server and your client to have a look? Thanks in advance!
Best regards,
Rain
Hi Rain,
I cannot tel you more than I did before. There’s simply nothing within Commit / Update window when trying to exchange data between client & server (the window looks like disabled with no information within the sync-view).
Please find the log file taken from my machine (Update option is not working).
Kind regards, Artur
vp.log
Hello,
May I ask for any response ?
Kind regards, Artur
Dear arturK ,
Sorry for my late response. I would like to have an online meeting with you to diagnose the problem. May I know when you will available to have the meeting?
Best regards,
Rain
Hello Rain,
Please let me know what time is convinient to you.
Kind regards, Artur
Hello arturK,
How about 6. Dec 9:00 AM UTC?
Best regards,
Rain
Helo Rain,
I am sorry for not responding earlier. We’re very busy at the moment so I cannot find any time for online meeting. I’ll be available on Monday form 9 -12 GMT + 01
Is it ok with you ?
Kind regards, Artur
Hello arturK,
I may have some difficulties to have meeting at 9-12 GMT on 12. Dec. How about we have the meeting around 3pm GMT on 12. Dec (today)?
Thanks.
Rain
Hello Rain,
I am sorry but I have a meeting starting at 2PM booked for 3-4 hours.
Kind regards, Artur
Dear arturK,
How about around 3pm GMT on 11. Dec?
Best regards,
Rain
Hi Rain,
Sorry for late response. I am available right now.
Kind regards, Artur
Dear arturK,
To reduce the communication problem, can we schedule a fixed time to have the meeting? May I know when you will available?
Best regards,
Rain
Dear Rain,
How about today at 2PM GMT ?
Kind regrds, Artur
Dear arturK,
OK, I’ll send you the details for joining the meeting by email around 30 minutes in advance.
Best regards,
Rain
Hello Rain,
I am awaiting the details of the meeting.
Kind regards, Artur
Dear arturK,
Sorry about the delay. Please find the details in your email.
Best regards,
Rain
Dear Rain,
May I ask you or any other person from technical support to let me know when the file I sent few days ago will be fixed. We are stopped with our project until the file will be repaired and send back to us and lack of information for few days make us feel very uncomfortable.
Look forward to hear from you soon.
Kind regards, Artur
Hello arturK,
Actually I’ve send you email few days ago and providing 2 approach for solving the problem. Did you receive my email?
Best regards,
Rain
