VP Online ver 16.1 - license problem

Hello again :slight_smile:
We have a little issue. After upgrading from 15.2 to 16.1, in the online environment we cannot enter some types of diagrams.
The message about the need to upgrade and the label advance are displayed.


I have two types of messages:
1.


2.

We have a floating professional license.

Is this correct behavior or is there something wrong with the license or server?

Regards
Mariusz

Hi MariuMi,

May I know have you uploaded your new 16.2 floating license key to your server and then using the licensed 16.2 VP client to login to your VP Online yet?

Best regards,
Rain Wong

Hi Rain
No, we still operate on floating licenses for 16.1. The server and the environment are also 16.1 so far.

Hi MariusMi,

We are checking your case and will get back to you as soon as possible.

Best regards,
Jick Yeung

Hi MariusMi.

Could you login as administrator, visit the Members page and then perform a license refresh? The image below shows you what I mean:

Best regards,
Jick Yeung

HI Jick
We will try and I will come back with information.
Thanks.

Hi,
It didn’t work, maybe you have other ideas as to what might be wrong. What should we check to eliminate that issue?
We cannot open any diagrams on VP Online with a Starter or Advance label and an Upgrade Required information.

Regards
Mariusz

Dear Mariusz,

Sorry about that. I think we need more information from you such as your customer ID and workspace ID. Those are sensitive information so could you submit a support request from the link below? Our support team will get back to you asap.
https://www.visual-paradigm.com/support/#support-form

Best regards,
Jick Yeung

We have exactly the same problem with Visual Paradigm 16.2 (20210201).
Diagrams cannot be edited anymore and we get the message to upgrade to advanced or higher edition. We are using enterprise edition.
Our VP server is on premises with 3 floating licenses.

Dear hgiessen,

Thank you for your post and sorry about the problem. Did you try to ‘Refresh’ the license? If yes, could you report the problem by submitting a ticket in the page below? Our support team will follow up your case as fast as we can:
https://www.visual-paradigm.com/support/#support-form

Please include information like your customer ID and the server log file. The page below shows you how to export log file from server:

Best regards,
Jick Yeung

Hi Jick,
I tried to refresh the licenses but I get this message:

We have enabled the access to Internet for the VPserver via a Proxy, but it seems that it is not working.
I have attached the error message in the log.
2021/02/16 12:01:19] [warning] java.net.ConnectException: Connection timed out: connect
at java.base/java.net.PlainSocketImpl.connect0(Native Method)
at java.base/java.net.PlainSocketImpl.socketConnect(Unknown Source)
at java.base/java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.base/java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.base/java.net.SocksSocketImpl.connect(Unknown Source)
at java.base/java.net.Socket.connect(Unknown Source)
at java.base/sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
at java.base/sun.security.ssl.BaseSSLSocketImpl.connect(Unknown Source)
at java.base/sun.net.NetworkClient.doConnect(Unknown Source)
at java.base/sun.net.www.http.HttpClient.openServer(Unknown Source)
at java.base/sun.net.www.http.HttpClient.openServer(Unknown Source)
at java.base/sun.net.www.protocol.https.HttpsClient.(Unknown Source)
at java.base/sun.net.www.protocol.https.HttpsClient.New(Unknown Source)
at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect0(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)
at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)
at v.sj.bd.a(:37)
at v.sj.bd.a(:22)
at com.vp.vpserver.server.admin.rest.MemberResource.updateLicenseImpl(:2134)
at com.vp.vpserver.server.admin.rest.MemberResource.updateLicense(:1520)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:76)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:148)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:191)
at org.glassfish.jersey.server.model.internal.VoidVoidDispatcherProvider$VoidToVoidDispatcher.doDispatch(VoidVoidDispatcherProvider.java:83)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:103)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:493)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:415)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:104)
at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:277)
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:272)
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:268)
at org.glassfish.jersey.internal.Errors.process(Errors.java:316)
at org.glassfish.jersey.internal.Errors.process(Errors.java:298)
at org.glassfish.jersey.internal.Errors.process(Errors.java:268)
at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:289)
at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:256)
at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:703)
at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:416)
at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:370)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:389)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:342)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:229)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.filters.ExpiresFilter.doFilter(ExpiresFilter.java:1228)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.vp.vpserver.server.model.VPServerDesignFilter.doFilter(:170)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2071)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
Greetz,
Hanko

Hi Hanko,

Could you submit a ticket? We would like to collect your customer ID and possibly other license information that may help us locate the cause of the problem. This information could be sensitive and it would be better for us to carry on with our ticket system.

Best regards,
Jick Yeung