Wrong License - what do I need to do to change?

Hello, I’m currently using the Express edition online editor to create diagrams. When exporting the diagrams i have watermarks… so I’ve purchased the license (Visual Paradigm Modeler 16.1 x 1) which doesn’t seem to be the right one… Is there a way I could have this refunded and moved into the correct one that I need please? It looks like I need the diagram starter subscription?


Would you please send your request to sales@visual-paradigm.com so that we can help?

Best regards,
Rain Wong