Hi I had to change the name of my profile on my laptop (we had to reorganize our department domain) and now I can do what I want but cannot access VP anymore.
It will import my license key but will not show it and close.
To make this clear: The software was working until I had to rename my profile. The license key manager is always empty (although I have imported keys). The error message I get is: Your License key(s) are invalid, the application will exit!
We have tried but cannot reproduce your problem. By renaming profile, did the user folder under C:\Documents and Settings got renamed? If yes, please do the steps below:
- Copy C:\Documents and Settings%original_user_name%.vplls
- Paste to C:\Documents and Settings%new_user_name%.vplls
This should solve the problem. Please let me know if it works.
Sorry, too late.
I read some answeres in this forum about solving license problems and already deleted all C:\Documents and Settings%new_user_name%.vplls
but your assumption is correct.
This folder name was renamed.
But the old folder was created with a different domain controller.
Our controller and backup crashed without repare possibilities and we had to create a new domain.
Thanks for helping.
I’m currently in a middle of a huge project and my design leader is asking for designs and I can’t.
Do not worry, please try import again, the .vplls will re-appear by doing this. Yet, I cannot tell exactly whether it will appear in the original user name folder or the new user name folder. Please have a try. If this still does not work, please let me know your email address. I will try to give you other solutions.
Due to the problem of spam, if you will let me know about your email address, I suggest you either send me a private message or an email, but not to post here. My email address is:
After some emails following trick helped.
I imported both 5.1 and 5.2 version keys to the software.
Then I also copied these files to the bin directory (no idea why).
After this, the software works.
Thanks to the support of Visual Paradigm which was very friendly and very fast.
Thanks for reporting the solution. Feel free to contact us again if there are any questions.