Cannot open/start my visual paradigm 15.2 app

Bug Reports
1

Please help I cannot open my visual paradigm. I already reinstalled and it still won’t be opened. Any suggestions?

2

First welcome to the forums, sorry to hear you’re having issues.

Which edition are you trying to install, and on what platform (Windows, Mac or maybe even Linux)? Also: what exactly happens? Does it install normally (I assume as much), and when you start it does it show a splash screen and then nothing or… ?

Here’s something you can try:

  • Start the program as usual.
  • Press control-shift-escape; this starts the Windows task manager.
  • Check if you can find “visual paradigm.exe” in there. It probably has sub processes too (on Windows 10).

Another option (after it didn’t start): open your file explorer and go to %appdata%. Here you should find a folder called ‘VisualParadigm’, open it and you’ll find a file called “vp.log” as well as “sdevs.log”, open those with notepad and see what they say.

Hope this can give you some ideas for now.

3

Im using the community edition in windows 10.

There is no “visual paradigm.exe” in my task bar. And also i cant find “vp.log” and “sdevs.log” files. What should i do?

4

So, just to make sure that we’re on the same page here… this is what I meant when I mentioned %appdata% above:

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So typing in %appdata% in your file browser will take you to this directory: C:\Users\“name”\AppData\Roaming, in which that directory should be present (provided that Visual Paradigm started at all).

Did VP install cleanly? Assuming you installed it to the C drive do you have a \Program Files\Visual Paradigm 15.2 directory? What happens if you go the ‘bin’ subdirectory and then try to start Visual Paradigm.exe directly from there?

5

I did, but there are no "vp.log” and “sdevs.log” files. Here is the picture in that folder, which one should I choose?

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And also, I opened visual paradigm.exe in C drive but it still won’t be worked.

6

We are sorry for hearing the problem you got.

vp.log in existing in VisualParadigm folder

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Could you provide vp.log file for us to further investigate?
If possible, please send it to: support-team@visual-paradigm.com
and include the link to this post in the email.